Contact information

We value our customers and their furry friends. Whether you have a question about our Pet Houses, need help with an order, or just want to share feedback, we are here to assist you.

1. Customer Support

For the fastest assistance regarding order tracking, product specifications, or shipping inquiries, please contact us via email.

• Email: support@juper.shop
• Response Time: We strive to respond to all inquiries within 24 hours during business days.

2. Company Information

juper.shop is owned and operated by:

• Legal Entity: 1095 SW 135 CT LLC
• Representative: KAYSE MCCANN
• Business Address: 1095 SW 135 CT, MIAMI, FL, 33184, United States
• Phone Number: +1 713-539-7409

3. Operating Hours (SGT)

To better serve our customers in Singapore, we recommend reaching out during the following hours for real-time support:

• Monday - Friday: 9:00 AM – 6:00 PM (Singapore Standard Time - SGT)
• Saturday - Sunday: Closed (We will prioritize your messages on the following Monday)

Note for Singapore Customers: While we serve the Singapore market, all transactions and support regarding billing are processed in US Dollars (USD).

4. Direct Inquiry

If you are contacting us about an existing order, please include your Order Number  in your message so we can provide you with a quicker resolution.